Training & Support
We don’t just hand you the keys. We walk beside you. Train with you. Celebrate every milestone with you. That’s the Proper way to grow.
📚 Initial Training
Before your location opens, you’ll go through a full onboarding experience designed to get you and your team Proper-ready — no guesswork, no stress.
🏫 Franchisee Bootcamp
Hands-on workshops at HQ or online. Learn the brand, the process, and everything you need to run your store like a pro.
🍕 Kitchen Training
Proper dough handling, topping prep, oven operations — your staff will learn every recipe and standard the Proper way.
🧾 POS & Operations
Get trained on our tech, daily workflows, inventory systems, and how to optimize operations for speed and quality.
👥 Customer Experience
Our service style is as flavorful as our pizza. Your team learns how to deliver fast, friendly, memorable service every time.
🤝 Ongoing Support
We’re with you long after launch day. Our support team works alongside you to guide, monitor, and scale your success.
📊 Performance Reviews
Regular store visits and virtual check-ins help you track KPIs, stay on brand, and grow confidently.
📦 Supply Chain Help
From ingredients to packaging, we help you set up reliable sourcing based on your location’s needs.
📣 Marketing & Launch Support
Opening kit, social media templates, PR launch help — you’ll get the right tools to make a bold entrance into your market.
📞 24/7 Franchise Hotline
Have a question? Facing an issue? Our global support team is just a message or call away — anytime you need us.
That’s how we keep the Proper Pizza experience consistent — whether you’re in Prishtina, London, Chicago, or Tirana.